Frequently Asked Questions
Explore the most common questions our customers ask and find quick, helpful responses below.
Where do you ship from?
We ship all orders from our warehouse located in Los Angeles, CA, USA.
What is the return policy?
We accept returns within 14 days of delivery if the item is unused, undamaged, and in original packaging. Contact us at info@toymation.online to begin a return.
Can I cancel my order after placing it?
Yes, within the first 12 hours. After that, orders may already be in processing and cannot be canceled or changed.
Are any purchases final sale?
We are unable to accept returns on clearance items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if I receive a damaged or defective product?
If your product arrives damaged or defective, email us within 3 days with your order number and photos. We’ll send a replacement or issue a refund.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.